Support/RMA request form

At Wave Illumination, our relationship with our customer does not end once the order ships. We provide support, technical or otherwise, on a number of levels in order to set our customers up for success. Whether you need help getting started or troubleshooting a challenge, we are always here to help. Here are some of the questions we are often asked.

Can’t find what you’re looking for? We are never far away. If you have any questions or concerns not covered below, please feel welcome to call or email to connect with us. We are always here for our customers, no matter what part of the world you are in. To customize your support experience, fill out our contact form here.

Reason for Contact*
Product/Application SupportSoftware SupportRequest RMA
Did you purchase a Service Plan with Wave Illumination?*
YesNoNot Sure
First name*
Last name*
Company*
Email*
Street Address*
City*
Postal Code*
Phone number*
Company*
Is your Billing Address same as Shipping Address?*
YesNo
Billing address

Technical Support Request

Please confirm. This is a Technical Support Request.*
YesNo

How can we help you? Please include details including product name, serial number or date purchased, as well as challenges encountered and so on.
Please attach any images or files applicable to your request

Return Authorization Request

Please confirm. This is a Return Authorization Request.*
YesNo

What type of return do you need?
RepairUpgrade (e.g., change of slit or grating)Radiometric Calibration ServiceSpectrometer Wavelength Calibration ServiceOxygen Calibration Service
Order Confirmation Number
Date of Original Purchase
Return Shipping Preference (if RMA issued)
Additional Comments
How did you hear about Wave Illumination?
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Email Preferences*